The Transport Team Leader ensures provision of quality patient and family centered care on a daily basis in accordance with company policies, procedures, and training from themselves and others. The Transport Team Leader has responsibility for the effective implementation of the philosophy, goals, policies and procedures of the hospital and the Transport department and their effect on patient care in a designated unit. The Team Leader has supervisory responsibilities for the department in the area of patient care, culture, operations, customer service, staff performance as well as performing periodic staffing shifts as necessary to meet the needs of the department. A Team Leader will also have leadership responsibilities in focus areas of the department.
Essential Duties and Responsibilities
- Supervisor of a team; spends at least 50% of the time providing people leadership to a team
- Typical span of control: Administrative 12-15, Clinical 12-15, Support Services 15-17; e.g. Admin: Fin, IT, Legal, HR, Public Affairs; Support Services: EVS, Security, Engineering, Food Services;
- Plans and executes day to day operational needs
- Provides guidance, coaching, and feedback
- Provides input to employment decisions, and participates in performance reviews
- Works within established precedents and practices; receives guidance and oversight from a higher-level manager
- Monitors key day to day operational metrics
- Provides technical guidance to others on a frequent basis and "rounds" with employees in the team
- Demonstrates an understanding of Children's resource availability
- Staff Supervisor Responsibilities: Supervise the transport staff; Coordinate completion of employee schedules with the manager; Work with manager to ensure proper staffing; Perform at least quarterly coaching, and deliver all PEACS to direct reports; Assist the Clinical Manager in development, implementation and evaluation of on going service programs which assure quality nursing, and patient care programs consistent with Children's mission; Assist the Transport Educator with development and maintenance of the orientation program for new hires, development and maintenance of ongoing education of the department clinical personnel including assisting with the planning and implementation of quarterly and annual training; Management of Kronos including but not limited to staffing and scheduling of direct reports, PTO management, managing timecards
- Direct Patient Care Responsibilities: Complete physical assessments with the ability to distinguish normal from abnormal findings; Successfully assess at-risk status; Perform diagnostic and therapeutic procedures as necessary and appropriate for the care of the patient. Such procedures will include: administration of medications, establishing IV access peripherally, intraosseous, internal/external jugular, and umbilical venous catheter insertion, venipuncture, arterial puncture, tracheal intubation, laryngeal mask airway insertion, cricothyrotomy, needle thoracostomy, chest tube placement, interpretation of blood gases and lab values, maintain, monitor, and evaluate non-invasive diagnostic equipment, determine need for respiratory assistance and oxygen requirements, monitor, maintain, and initiate medical/therapeutic gas and delivery devices, initiate and/or modify mechanical ventilation needs of patients, maintain and monitor continuous ventilatory care, and perform and/or assist in CPR and other emergent procedures; Communicate with family including condition of patient, disease information (if possible) expectation with Transport, and measures that will be done at Children’s; Maintain communication with attending physician during transport, as per protocols; Maintain communication with referral staff, as per protocols; Maintain knowledge and competency in the use of all transport equipment; Assure that all Transport equipment is available and in good working order at all times; Complete all documentation required for transport in a timely fashion; Maintain flexibility in scheduling; Maintain required response times when on call; Consult with patients/families through primary nurse request, direct family request and/or direct assessment of patient/family response to hospitalization; assess patient/patient family survey responses regarding nursing care and services
- Focus Leadership: Team Leaders will participate in project focal point leadership as well. This may include a Quality Focus: Assisting with implementation and ongoing service line programs aligning with hospital mission; monitoring and maintaining unit compliance with regulatory, accrediting and hospital policies related to patient services and environmental/personnel safety and oversight of the CQI and Quality Program. Policy and Protocol review, revision, and maintenance, complete scheduled walk through of department to ensure compliance with regulatory standards, assist to coordinate the Department readiness and compliance with CAMTS and Texas DSHS standards; includes developing action plans to address deficiencies in compliance Provide oversight of Safety Management System; implement, monitor, update and influence safety measures in the department, a culture of safety, a just culture, and a culture of reporting. Perform documentation and record keeping of all vehicles for mileage, service and rotation of vehicles for longevity maintaining a proper ambulance fleet to meet the needs of the department, maintain and report all road safety data, work with manufactures on the purchase and building of new ambulances, maintain State of Texas Ambulance licenses, City of Dallas annual permits, and assist with annual driver's permits, and assure that all regulations and laws by the city and state are met and maintained
- Two-year Associate's degree or equivalent experience, required
- Four-year Bachelor's degree or equivalent experience, preferred
Licenses & certifications
- Licensed in the State of Texas to practice as Registered Nurse or Registered Respiratory Therapist and Paramedic, required
- City of Dallas Ambulance Permit (within 24 months of Hire), required
- Paramedic Certification LP, EMT-P or NREMT-P (within 24 months of Hire), required
- Current Healthcare Provider BLS certification, required
- ATLS/ATCN or TNATC (within 18 months of Hire), required
- NRP (Neonatal Resuscitation Program) (within 6 months of Hire), required
- PALS (Pediatric Advanced Life Support) (within 6 months of Hire), required
- ACLS (Advanced Cardiac Life Support) (within 6 months of Hire), required
- If RN: Advanced Nursing Certification (CCRN, CPEN, C-FRN, C-NPT, CPN, etc), required
- If RCP: NPS (Neonatal Pediatric Specialty), required
- 3-5 years of related experiences, required
- At least 3 years critical care and transport experience, required
Specific knowledge, skills, and abilities
- Use appropriate interpersonal styles to establish effective relationships with customers and internal partners; interact with others in a way that promotes openness and trust and gives them confidence in one's intentions.
- Meet patient and patient family needs; take responsibility for a patient's safety, satisfaction, and clinical outcomes; use appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence.
- Develop and use collaborative relationships to facilitate the accomplishment of work goals.
- Provide feedback, instruction, and development guidance to help others excel in their current or future job responsibilities; plan and support the development of individual skills and abilities.
- Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self impose standards of excellence rather than having standards imposed.
- Assimilate and apply new job-related information in a timely manner.