Team Leader Patient Access Services Job

Children's Health - Patient Registration Careers

Job Number: 52937

Location: Dallas, TX

Date Posted: 11-8-2017

Description:

POSITION SUMMARY:

Develops and directs implementation of standards, processes and systems to enhance quality, consistency, efficiency, and timeliness of responsibilities within the department. Also serves as a technical expert and a resource to staff, patients and visitors. Consistently demonstrates the core values of Children's Medical Center and serves as a role model to other employees.

JOB PROFILE:

The following describes the basic position duties that an employee MUST be able to perform for this role. This information is intended to be descriptive of the key responsibilities of the position. The list of essential functions below DOES NOT identify all duties performed by any single person in the position.

Supervisor of a team; spends at least 50% of the time providing people leadership to a team

Typical span of control: Administrative 12-15, Clinical 12-15, Support Services 15-17; e.g. Admin: Fin, IT, Legal, HR, Public Affairs; Support Services: EVS, Security, Engineering, Food Services;

Plans and executes day to day operational needs

Provides guidance, coaching, and feedback

Provides input to employment decisions, and participates in performance reviews

Works within established precedents and practices; receives guidance and oversight from a higher-level manager

Monitors key day to day operational metrics

Provides technical guidance to others on a frequent basis and "rounds" with employees in the team

Demonstrates an understanding of Children's resource availability

JOB SPECIFIC RESPONSIBILITIES:

Performs all duties and responsibilities for the Access Team. Participates in program development and department process improvement. Assists manager in communication of new procedures. Appropriately engaging staff participation and monitoring staff compliance.

Collaborates with manager to assess work to ensure that all staff hours are efficiently utilized. Establish and maintain staff schedules to ensure adequate coverage. Responsible for effectively managing their time to ensure timely completion and reporting of projects and other administrative duties. Coordinates and supervises daily operations of patient access functions in order to ensure quality and compliance.

Acts as role model and provides effective problem-solving or general assistance to all levels within their assigned areas of responsibility. Consults and communicates with staff, managers, directors, and other hospital departments as required to maintain efficient hospital operations. Responsible for analyzing problems and elevate to department leadership as appropriate.

Monitor individual staff performance including coaching, mentoring, training, providing constructive feedback and be an active participant in performance improvement efforts. Provide staff education and training and is responsible for motivating and orienting staff. Must remain current on all regulatory requirements to include HIPAA regulations and Joint Commission standards.

Participates in interviewing applicants and in the selection of new employees.

Performs other duties as assigned

EXPERIENCE:

Minimum 1 - 2 years of job related experience required.

Bi-lingual speaking preferred.

Minimum 1 - 2 years of supervisory experience required.

EDUCATION:

High school diploma or equivalent required.

Four-year Bachelor's degree or equivalent experience preferred.

Specific Knowledge, Skills and Abilities:

Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures, processes, requirements, or cultures.

Use appropriate interpersonal styles to establish effective relationships with customers and internal partners; interact with others in a way that promotes openness and trust and gives them confidence in one's intentions.

Meet patient and patient family needs; take responsibility for a patient's safety, satisfaction, and clinical outcomes; use appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence.

Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement service practices that meet customers' and own organization's needs.

Develop and use collaborative relationships to facilitate the accomplishment of work goals.

Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; take action that is consistent with available facts, constraints, and probable consequences.

Provide feedback, instruction, and development guidance to help others excel in their current or future job responsibilities; plan and support the development of individual skills and abilities.

Take prompt action to accomplish objectives; take action to achieve goals beyond what is required; be proactive.

Deal effectively with others in an antagonistic situation; use appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.

Effectively manage one's time and resources to ensure that work is completed efficiently.

Accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self impose standards of excellence rather than having standards imposed.

Assimilate and apply new job-related information in a timely manner.

Clearly convey information and ideas through a variety of media to individuals or groups in a manner

PHYSICAL DEMANDS:

Light - Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly and may require walking or standing to a significant degree.


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