Team Leader Food Services Job

Children's Health - Food Services Careers

Job Number: 52257

Location: Dallas, TX

Date Posted: 8-19-2017

Description:

Position Summary

The food service team leader is responsible for developing and training a team of employees. Supports HACCP and City of Dallas regulatory guidelines by ensuring cleanliness and food safety processes are followed. Ensures customer, patient and employee satisfaction.

Essential Duties and Responsibilities

  • Drives employee satisfaction through effective rounding and follow thru.
  • Oversee daily management of catering, patient food service and retail locations.
  • HACCP focused with TDH and City regulatory requirements in mind.
  • Ongoing and initial training of staff to ensure compliance capabilities
  • Recognizes and adopts activities appropriate to the specific needs of the patients/customers and demonstrates knowledge of specific issues related to population.
  • Staff evaluations/conflict resolution/development and reprimand as needed.
  • Mathematical and analytical skills to oversee and make recommendations to budget/cost control/financial reports and other analytical reporting
  • Daily use of cbord/Kronos/Micros/Lawson
  • Assist Food Service Department as needed with additional duties
  • Identifies areas of risk/problems advises food service leadership. Works on resolution while keeping leadership informed.

Qualifications

Education

Two-year Associate's degree or equivalent experience, preferred.

Experience

3-5 years leadership experience, preferred.

Related work experience, preferred.

Specific knowledge, skills, and abilities

  • Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement service practices that meet customers' and own organization's needs.
  • Use appropriate interpersonal styles to establish effective relationships with customers and internal partners; interact with others in a way that promotes openness and trust and gives them confidence in one's intentions.
  • Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self impose standards of excellence rather than having standards imposed.
  • Assimilate and apply new job-related information in a timely manner.
  • Develop and use collaborative relationships to facilitate the accomplishment of work goals.
  • Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; take action that is consistent with available facts, constraints, and probable consequences.
  • Provide feedback, instruction, and development guidance to help others excel in their current or future job responsibilities; plan and support the development of individual skills and abilities.
  • Take prompt action to accomplish objectives; take action to achieve goals beyond what is required; be proactive.
  • Deal effectively with others in an antagonistic situation; use appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
  • Effectively manage one's time and resources to ensure that work is completed efficiently.
  • Accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
  • Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self-impose standards of excellence rather than having standards imposed.
  • Assimilate and apply new job-related information in a timely manner.
  • Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

Licenses & Certifications

  • Obtain Food Handlers Certification within 30 days of hire, required.
  • CDM (Certified Dietary Manager) for Patient Services Lead role, preferred.
  • Culinary School for Retail/Sous Chef role, preferred.

Physical Demands

Medium - Exerting 20-60 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly.


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