Team Leader- Retail Food Services Job

Children's Health - Food Services Careers

Job Number: 52257

Location: Dallas, TX

Date Posted: 12-9-2017

Description:

Position Summary

The food service team leader is responsible for developing and training a team of employees, including cashiers and line servers in the retail area operations. Supports HACCP and City of Dallas regulatory guidelines by ensuring cleanliness and food safety processes are followed in both back of house preparation and front of house delivery. Ensures customer, patient and employee satisfaction by reviewing sales and trends, assisting with record keeping for accurate forecasting, and then recommending changes or improvements based on information gathered.

Essential Duties and Responsibilities

  • Drives employee satisfaction through effective rounding and follow thru.
  • Oversee daily management of catering, patient food service and retail locations.
  • HACCP focused with TDH and City regulatory requirements in mind.
  • Ongoing and initial training of staff to ensure compliance capabilities
  • Recognizes and adopts activities appropriate to the specific needs of the patients/customers and demonstrates knowledge of specific issues related to population.
  • Staff evaluations/conflict resolution/development and reprimand as needed.
  • Mathematical and analytical skills to oversee and make recommendations to budget/cost control/financial reports and other analytical reporting
  • Daily use of cbord/Kronos/Micros/Lawson
  • Assist Food Service Department as needed with additional duties
  • Identifies areas of risk/problems advises food service leadership. Works on resolution while keeping leadership informed.

Qualifications

Education

Two-year Associate's degree or equivalent experience, preferred.

Experience

3-5 years leadership experience, preferred.

Related work experience, preferred.

Specific knowledge, skills, and abilities

  • Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement service practices that meet customers' and own organization's needs.
  • Use appropriate interpersonal styles to establish effective relationships with customers and internal partners; interact with others in a way that promotes openness and trust and gives them confidence in one's intentions.
  • Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self impose standards of excellence rather than having standards imposed.
  • Assimilate and apply new job-related information in a timely manner.
  • Develop and use collaborative relationships to facilitate the accomplishment of work goals.
  • Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; take action that is consistent with available facts, constraints, and probable consequences.
  • Provide feedback, instruction, and development guidance to help others excel in their current or future job responsibilities; plan and support the development of individual skills and abilities.
  • Take prompt action to accomplish objectives; take action to achieve goals beyond what is required; be proactive.
  • Deal effectively with others in an antagonistic situation; use appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
  • Effectively manage one's time and resources to ensure that work is completed efficiently.
  • Accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
  • Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self-impose standards of excellence rather than having standards imposed.
  • Assimilate and apply new job-related information in a timely manner.
  • Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

Licenses & Certifications

  • Obtain Food Handlers Certification within 30 days of hire, required.
  • CDM (Certified Dietary Manager) for Patient Services Lead role, preferred.
  • Culinary School for Retail/Sous Chef role, preferred.

Physical Demands

Medium - Exerting 20-60 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly.


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