Sr Patient Account Specialist - 8A - 5P Job

Children's Health - Finance Careers

Job Number: 51461

Location: Dallas, TX

Date Posted: 3-10-2017


Position Summary

Responsible for ensuring the appropriate levels of complex patient accounting activity to facilitate efficient operations, expeditious reimbursement and optimal customer service satisfaction and employee satisfaction.

Essential Duties and Responsibilities


  • Has developed breadth and/or specialized skills in a range of processes, procedures and systems, or acts as the technical expert within the discipline.
  • Uses knowledge of how related teams impact achievement of objectives; regularly interacts with other teams.
  • Provides advanced subject matter guidance to more junior team members; may allocate work to less experienced colleagues.
  • Identifies and solves complex problems that arise with little or no precedent.
  • Impacts the effectiveness of own team and closely related teams.
  • Develops and recommends solutions to existing challenges that can be adopted broadly within the organization.
  • Clearly and accurately conveys complex (potentially sensitive or controversial ) information.
  • Monitors work queue assignment and assess productivity to support department metrics.
  • Assists with maintaining specific procedural guidelines and policies.
  • Acts as liaison to resolve complex patient accounting and account issues.
  • Possesses the ability to interpret, explain and ensure compliance with third party contracts, guidelines and regulations.
  • Coordinates team-oriented process improvement initiatives.
  • Provides guidance, feedback and training to staff on multiple processes, payers, and systems.
  • Assess work queues for performance improvement and appropriateness of complex patient accounting transactions.
  • Serves as a resource to team and systems expert as well as conducts testing for system upgrades.
  • Demonstrates "The Children's Way" values and behavioral standards.


  • Two-year Associate's degree or equivalent experience, required
  • Four-year Bachelor's degree or equivalent experience, preferred

Licenses & certifications

  • Revenue cycle certification, required
  • Epic proficiency, preferred


  • Four years of patient financial services experience, required
  • Extensive knowledge of procedures and guidelines used by all categories of health insurance companies, government agencies employer benefit departments, and internal departments as they related to billing and collections, required
  • Excellent mathematical skills, computer skills, Microsoft applications and word processing programs skills and minimum of 40 words per minute, required
  • Ability to develop and maintain productive working relationships to fully integrate within a team, required
  • Proficient in English, written and verbal communication skills, required

Specific knowledge, skills, and abilities

  • Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures, processes, requirements, or cultures.
  • Use appropriate interpersonal styles to establish effective relationships with customers and internal partners; interact with others in a way that promotes openness and trust and gives them confidence in one's intentions.
  • Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement service practices that meet customers' and own organization's needs.
  • Develop and use collaborative relationships to facilitate the accomplishment of work goals.
  • Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; take action that is consistent with available facts, constraints, and probable consequences.
  • Take prompt action to accomplish objectives; take action to achieve goals beyond what is required; be proactive.
  • Deal effectively with others in an antagonistic situation; use appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
  • Effectively manage one's time and resources to ensure that work is completed efficiently.
  • Accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
  • Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self impose standards of excellence rather than having standards imposed.
  • Assimilate and apply new job-related information in a timely manner.
  • Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

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