The Senior Director of Process Improvement will successfully drive process improvement transformation within the Population Health organization of the Children’s Health system. The position will leverage prior health care industry experience in applied PDSA, Six Sigma and Lean concepts to develop and implement operation process improvement initiatives aimed at achieving outcomes of better care and better health at a substantially lower per-capita cost. They will work collaboratively with multiple internal and external provider and community groups, including healthcare providers, social service providers, business and industry leaders, governmental agencies and other community coalitions. This individual will effectively engage multiple stakeholders within the system, evaluate data from multiple sources, and keep children and their families’ perspectives paramount in opportunities in process improvement.
Essential Duties and Responsibilities
- Lead cross-functional teams to develop, document, communicate and implement new processes
- Use six sigma and lean methodologies to find ways to reduce waste and reduce variation in existing processes
- Provide process improvement and project management leadership to initiatives across Population Health and Professional Services, identify opportunities for improvement and implement new solutions.
- Provide direction and support to partner organizations in aligning their work to the Common Agenda (e.g., identifying opportunities for program work to support specific goals).
- Proactively integrate the philosophy and practice of continuous quality improvement to meet desired goals and metrics across the system.
- Provide education throughout the organization on how to create and improve processes
- Stand up a process to receive and prioritize requests for process improvement support and manage the work being performed
Four-year Bachelor's degree or equivalent experience, required.
Process Improvement within the Health Care Industry, required.
PDSA Cycle within the Health Care Industry, preferred.
Specific knowledge, skills, and abilities
- Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures, processes, requirements, or cultures.
- Use appropriate interpersonal styles to establish effective relationships with customers and internal partners; interact with others in a way that promotes openness and trust and gives them confidence in one's intentions.
- Meet patient and patient family needs; take responsibility for a patient's safety, satisfaction, and clinical outcomes; use appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence.
- Translate strategic priorities into operational reality; align communication, accountabilities, resource capabilities, internal processes, and ongoing measurement systems to ensure that strategic priorities yield measurable and sustainable results.
- Identify and drive organizational and cultural changes needed to adapt strategically to changing market demands, technology, and internal initiatives; catalyze new approaches to improve results by transforming organizational culture, systems, or products/services.
- Establish and commit to a long-term business direction after considering clinical and financial data, resources, market drivers, and organizational values; anticipate and respond to shifts within the market, technology, or policy environment that influence the delivery, management, and financing of healthcare.
- Vividly communicate a compelling view of the future state in a way that helps others understand and feel how business outcomes will be different when the vision and values become a reality.
- Provides feedback, instruction, and development guidance to help others excel in their current or future job responsibilities; plan and support the development of individual skills and abilities.
- Interact with others in a way that gives them confidence in one's intentions and those of the organization.
- Demonstrate a poised, credible, and confident demeanor that reassures others and commands respect; convey and image that is consistent with the organization's vision and values.
- Clearly and succinctly convey information and ideas to individuals and groups; communicate in a focused and compelling way that captures and holds others' attention.
Licenses & Certifications
Institute for Healthcare Improvement (IHI) training certifications, preferred.
Black Belt Six Sigma Certification, preferred.
Sedentary - Exerting up to 10lbs. occasionally or negligible weights frequently; sitting most of the time.