Security Dispatcher- Dallas Main Hospital (Night and Weekend) Job

Children's Health - Security Careers

Job Number: 54181

Location: Dallas, TX

Date Posted: 4-22-2018



This job is responsible for coordinating departmental communications, general requests or emergencies, via telephone, radio, intercom and via the hospital public airway system.


The following describes the basic position duties that an employee MUST be able to perform for this role. This information is intended to be descriptive of the key responsibilities of the position. The list of essential functions below DOES NOT identify all duties performed by any single person in the position.

Has established skills to perform a range of day-to-day activities

Understands how own duties relate to others in the team and has an awareness of how the team integrates with others

Manages own workload by applying an understanding of team priorities; may provide assistance to less experienced colleagues

Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options

Impacts own team through the quality of the service or information provided; Follows standardized procedures and practices and receives regular but moderate supervision and guidance

Uses foundational communication skills to exchange straightforward information


Answer telephones and operate radios and intercom system.

Monitor all security alarm systems to include: fire alarm, generator alarms, medical gas alarms, door alarms and trauma pager.

Maintain records of all service requests, emergency calls and priority alarms.

Monitor security camera locations on video monitors.

Operate computer that controls entrance and exit access, door alarms, etc.

Assist with vault lock ups as necessary.

Assign parking passes to authorized individuals.

Ability to meet physical and non-physical demands as outlined in the job description is an essential function of the job. Perform other duties and special projects as assigned.


Minimum 1-2 years of job related experience required

Minimum 3-5 years of related experience preferred

1-2 years of previous related 911 dispatcher or communication experience; 2-3 years preferred


High school diploma or equivalent required; additional training beyond high school preferred


Texas Department of Public Safety - Private Security Bureau - Basic non-commissioned Security Officer training and certification within 6 months of employment required

Specific Knowledge, Skills and Abilities:

Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures, processes, requirements, or cultures.

Use appropriate interpersonal styles to establish effective relationships with customers and internal partners; interact with others in a way that promotes openness and trust and gives them confidence in one's intentions.

Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement service practices that meet customers' and own organization's needs.

Develop and use collaborative relationships to facilitate the accomplishment of work goals.

Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; take action that is consistent with available facts, constraints, and probable consequences.

Take prompt action to accomplish objectives; take action to achieve goals beyond what is required; be proactive.

Deal effectively with others in an antagonistic situation; use appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.

Effectively manage one's time and resources to ensure that work is completed efficiently.

Accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self impose standards of excellence rather than having standards imposed.

Assimilate and apply new job-related information in a timely manner.

Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

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