The purpose of this position is to provide enhanced direct program support requiring considerable experience, skill, and knowledge of organization policies and practices. This incumbent assists members of the multidisciplinary team, which may include physicians, nurse practitioners, coordinators, nurses, psychosocial staff and management as needed. The role also supports the overall programmatic quality and performance improvement initiatives, unit work flow, and customer service.
The following describes the basic position duties that an employee MUST be able to perform for this role. This information is intended to be descriptive of the key responsibilities of the position. The list of essential functions below DOES NOT identify all duties performed by any single person in the position.
Has established skills to perform a range of day-to-day activities
Understands how own duties relate to others in the team and has an awareness of how the team integrates with others
Manages own workload by applying an understanding of team priorities; may provide assistance to less experienced colleagues
Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options
Impacts own team through the quality of the service or information provided; Follows standardized procedures and practices and receives regular but moderate supervision and guidance
Uses foundational communication skills to exchange straightforward information
Program support of a complex medical practice or hospital department preferred
High school diploma or equivalent required
JOB SPECIFIC RESPONSIBILITIES:
Assists in daily program operations including clinic (scheduling translation services), office (distribution of mail & fax), and patient care activities (coordinates submission of necessary medical paperwork); interacts with patients, families and staff including verbal and written communication; coordinates program meetings including scheduling, preparing agenda, producing documents, and taking and transcribing meeting minutes.
Answers phones and triages phone calls to appropriate staff, obtains results from non-Children's laboratories; creates and manages on-call calendars; provides coverage for other staff/programs when necessary; provides updates to various regulatory agencies; collects and maintains operational reports for the program.
Prepares patient packets (pre-op, admission) and family education, notebooks, and logs; obtains appropriate records, prepares and sends to medical records; assists in compilation of data for program Quality Assessment and Performance Improvement (QAPI); serve on department committees; perform other duties and projects as required.
Specific Knowledge, Skills and Abilities:
Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures, processes, requirements, or cultures.
Use appropriate interpersonal styles to establish effective relationships with customers and internal partners; interact with others in a way that promotes openness and trust and gives them confidence in one's intentions.
Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement service practices that meet customers' and own organization's needs.
Develop and use collaborative relationships to facilitate the accomplishment of work goals.
Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; take action that is consistent with available facts, constraints, and probable consequences.
Take prompt action to accomplish objectives; take action to achieve goals beyond what is required; be proactive.
Deal effectively with others in an antagonistic situation; use appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
Effectively manage one's time and resources to ensure that work is completed efficiently.
Accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self impose standards of excellence rather than having standards imposed.
Assimilate and apply new job-related information in a timely manner.
Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
very highly regarded in the community. I had no idea how many lives Children’s Health had helped until I started wearing my scrubs with our logo on them. I am always getting stopped with compliments about our care.
Speech Language Pathologist