This position will join the leadership team of the Center for Cancer & Blood Disorders (CCBD), assuming responsibility for oversight of the Plano Center for Cancer & Blood Disorders clinic. This clinic includes an infusion center for multiple pediatric specialties, as well. Must be a Registered Nurse who is willing to step into direct patient care on occasion as needed. Will also require willingness to learn the access team functions of the clinic, including scheduling, pre-authorizations, management of denials, etc. Requires a high level of self direction, as well as close collaboration with the medical staff and multidisciplinary team members throughout the organization. Position reports to the Senior Director of the CCBD, who is based primarily on the Dallas campus.
- Typically manages professional staff and/or team leaders over multiple teams
- Accountable for the performance and results of a team or multiple teams within own
- Adapts unit plans and priorities to address resource and operational challenges
- Provides guidance, coaching, and feedback to team leaders on effective management
- Makes employment decisions for the team, seeking direction from more senior leaders
on more complex situations
- Decisions are guided by policies, procedures, and functional priorities; receives
guidance from a higher-level manager on high-impact decisions
- Monitors quality metrics and changes in practice that impact clinical, financial, or operational outcomes and develops action plans to address areas for improvement
- Provides guidance to others as needed for non-routine and/or complex problems/situations
- Monitors and manages a budget for defined area of responsibility
JOB SPECIFIC RESPONSIBILITIES:
- Manage operations of assigned service lines; ensure compliance with standards of clinical care;
- Maintain accountability for quality, safety, service, and operational excellence. Provides leadership for initiating and monitoring change across the service line. Works closely with Children's leadership, medical directors, physician providers and other clinical staff in a collaborative approach to excellence in service and clinical care, optimal outcomes, and efficient resource utilization.
- Review, analyze, and collaboratively resolve operational issues including medical staff and patient family concerns.
- Develop and support processes designed to engage all staff in the pursuit of operational and service excellence; regularly reviews patient satisfaction data and analyze for opportunities; involve staff and physicians in developing a plan for improvement when necessary; implement and maintain a weekly rounding process.
- Monitor and analyze all performance improvement and quality data; research best practices across ambulatory services and other organizations to continually improve the patient/family experience; proactively address performance/quality issues including a thorough review with physician leaders for resolution.
- Establish, implement and regularly review department policy and procedure for compliance with all regulatory requirements as well as alignment with organization policy and overal organization strategy and mission; adhere to all regulatory requirements.
- This position may require oversight of a diagnostic/support service or sub-specialty program and the associated staff and operations component.
- Responsible for building and leading a high-performing staff. Select and evaluate staff based on their ability to contribute to organization/division/clinic goals.
- Responsible for staffing, performance management, professional development, clinical competency,
- Bachelor of Science Degree in Nursing is required. Master's Degree is preferred.
- Minimum of 2 to 3 years job related experience required: Pediatric Hematology Oncology nursing experience preferred.
SPECIFIC KNOWLEDGE OR SKILLS:
- The ideal candidate demonstrates flexibility, excellent communication skills, strong customer service skills and demonstrated leadership abilities.