The Performance Improvement Project Manager is responsible for the planning, execution, management and reporting of continuous improvement projects that support attainment of the organization's performance improvement goals in safety, quality, patient experience and operating margin. Serves as a subject matter expert to help operational leaders build and deploy operational excellence capability. In some circumstances, this may be under the direction of a technical mentor including, but not limited to, a Sr. Performance Improvement Project Manager. Proficiency in process design/improvement/ management skills using proven best practice techniques and methodologies such as Lean Six Sigma are required in addition to skills in data manipulation and analytical analysis to support leadership's decision making process. May be called upon to provide training to other staff members in the use of statistics, performance improvement tools and problem solving processes.
Job Specific Responsibilities
Responsible for enhancing organizational efficiency and by managing projects including cost management process improvement, workflow and quality improvement and strategic initiatives.
Identifies areas for process improvement, works with operational and clinical leaders to establish objectives and leads cross functional team, ensures participants and key stakeholders have tools and information necessary to allow for successful project completion
Works with operational and clinical leaders to establish and document project scope and goals. Facilitates the continuous improvement project using a structured best practice methodology (Lean A3, Kaizen, DMAIC, PDSA, etc.).
Utilizes common process improvement concepts and templates including but not limited to: project charters, baseline assessment, run chart analysis, pareto analysis, process mapping, SIPOC, 5 Why, Fishbone Diagram, FMEA, Cause & Effect Matrix and control planning. May co-lead Kaizen events with experienced facilitators.
Manages all aspects of assigned projects throughout the project lifecycle including project scope, schedule, resources, related data and metrics, costs and changes and implementation.
Develops and maintains a detailed project plan to include milestones, tasks, and target/actual dates of completion. Revises project plans as appropriate to meet changing needs and requirements and ensures understanding of all stakeholders for reasons and results of change. Escalates relevant changes or risks to appropriate decision makers.
Schedules and leads project meetings to include logistics, agendas, and meeting minutes. Conducts regularly scheduled project status update meetings and reports progress regularly to stakeholders. Develops process workflows and support implementation as it relates to assigned projects and/or to support internal process improvement initiatives
Prepares and communicates project status.
Required: Minimum of 3 years of related experience including experience with management of performance improvement and/or cost reduction projects. Hiring manager may choose to wave experience requirements in lieu of a technical analytical education (such as Statistics, Engineering or other appropriate STEM field).
Required: Four-year Bachelor's degree or equivalent experience
Licenses and Certifications
Required: Formal training in structured problem solving practices
Preferred: Six Sigma Black Belt or Lean/TPS certification
Preferred: Formal training in project management and/or PMP certification
Light - Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly and may require walking or standing to a significant degree.
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