Facilitates cause analysis of actual or near miss events throughout the organization. Provides leadership, education, and mentoring to clinical stakeholders. Assists frontline managers /leaders with planning, developing, implementing coordination and evaluating operation and patient safety activities of the department. Facilitates multidisciplinary teams to achieve measureable and sustainable improvements in process and systems related to patient safety.
The following describes the basic position duties that an employee MUST be able to perform for this role. This information is intended to be descriptive of the key responsibilities of the position. The list of essential functions below DOES NOT identify all duties performed by any single person in the position.
Requires depth within a specialized, critical discipline and/or breadth of substantive professional knowledge that crosses disciplines within the professional field
Interprets internal/external business challenges and recommends best practices to improve products, processes or services
May lead functional teams or projects with moderate resource requirements, risk, and /or complexity
Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions
Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies
Works independently, with guidance in only the most complex situations
Communicates difficult concepts and negotiates with others to adopt a different point of view
JOB SPECIFIC RESPONSIBILITIES:
Coordinates and facilitates the investigation, review and disposition of patient safety events though interviews, medical record and literature reviews and utilization of appropriate investigative tools.
Utilizes high level organizational skills to manage projects.
Provides support of patient safety processes and outcomes to assist clinical and organizational stakeholders with information to improve patient safety.
Works, in partnership, with clinical stakeholders; aggregates and analyzes data; identifies opportunities to improve patient safety; identifies trends and patterns related to near miss and actual events; develops conclusions and makes recommendations through data presentations to appropriate committees and/or teams.
Takes operational responsibility for external survey completion as it relates to Quality and Patient Safety
Conducts special projects / audits as assigned
Collaborates with Accreditation and Regulatory Compliance to support necessary processes and documentation of event reviews.
Services as a super user of various software systems such as, Excel, Power Point, Word, EPIC, Visio; able to design and develop necessary patient safety reports
Representatives, Language Access Services Representatives
LICENSES and CERTIFICATIONS:
Minimum 3-5 years of job category-specific experience required
Four-year Bachelor's degree or equivalent experience required
Specific Knowledge, Skills and Abilities:
Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures, processes, requirements, or cultures.
Use appropriate interpersonal styles to establish effective relationships with customers and internal partners; interact with others in a way that promotes openness and trust and gives them confidence in one's intentions.
Meet patient and patient family needs; take responsibility for a patient's safety, satisfaction, and clinical outcomes; use appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence.
Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement service practices that meet customers' and own organization's needs.
Develop and use collaborative relationships to facilitate the accomplishment of work goals.
Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; take action that is consistent with available facts, constraints, and probable consequences.
Take prompt action to accomplish objectives; take action to achieve goals beyond what is required; be proactive.
Deal effectively with others in an antagonistic situation; use appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
Effectively manage one's time and resources to ensure that work is completed efficiently.
Accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self impose standards of excellence rather than having standards imposed.
Assimilate and apply new job-related information in a timely manner.
Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
I get such great satisfaction knowing that I am able to bring in new tests to our smallest and most precious patients, providing quick and accurate results. Whether it is the medical staff, nursing, pharmacy or lab, we all work together.
Point of Care Coordinator