Patient Financial Advocate- Dallas, TX Job

Children's Health - General Careers

Job Number: 43912

Location: Dallas, TX

Date Posted: 12-3-2016



Responsible for the resolution of funding issues for insured or underinsured hospital patients; assisting with the timely screening and processing of potential recipients of financial assistance programs in order to minimize non-resourced accounts and for the provision of routine patient access activity for ancillary, diagnostic, surgical and emergency services as assigned to facilitate efficient operations, expeditious reimbursement and optimal customer satisfaction and employee satisfaction

The following describes the basic position duties that an employee MUST be able to perform for this role. This information is intended to be descriptive of the key responsibilities of the position. The list of essential functions below DOES NOT identify all duties performed by any single person in the position.

Is skilled in a range of processes, procedures and systems to carry out assigned tasks or has developed deep skills in a single area

Regularly provides guidance and support to more junior team members on challenging problems; helps them balance their workload and apply their skills

Understands the roles of all immediate team members and has a good understanding of how own team integrates with others

Provides solutions to problems in situations that are atypical or occur infrequently based on practice and existing precedents

Impacts the quality, timeliness and effectiveness of the team

Uses discretion to modify work practices and processes (but not policies or procedures) to achieve results or improve efficiency

Clearly and accurately conveys complex information


Performs routine financial counseling activity including screening for government programs and financial assistance, payment arrangements, processing point of service payments, obtaining signatures for required paperwork, document imaging and following documentation standards to facilitate efficient patient access according to assigned protocol

Performs routine patient access transactions including coverage eligibility, insurance verification, discount eligibility, patient portion calculation and authorization requirement activity utilizing available systems and resources according to assigned protocol

Resolves routine to complex patient issues and assists with questions on insurance coverage, discount eligibility, treatment costs and reimbursement

Demonstrates compliance with performance standards, guidelines, regulations and policies and procedures and third party contracts

Please indicate the type of experience required/preferred for the position

Provides significant input for and participates in team-oriented process improvement initiatives for the department and organization

Demonstrates the components of the Children's Health System Vision, Mission and The Children's Way Values

Follows all safety rules while on the job, reports accidents promptly and corrects minor safety hazards

Performs other duties as assigned


One year Patient Financial services experience.

Bi-Lingual Spanish desired

Knowledge of general procedures and guidelines used by health insurance companies, government agencies, employer benefit departments and internal departments as they relate to registration

Excellent mathematical skills, computer skills, Microsoft applications and word processing programs skills and minimum of 40 words per minute


High school diploma or equivalent

Two-year Associate's degree or equivalent experience

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