The purpose of the Patient Care Technician is to assist the nurse and respiratory therapist in patient care delivery of patients ranging from zero to 18 years old, and assist in managing the customer service experience during the patient stay within the organization.
Essential Duties and Responsibilities
- Applies basic technical skills and knowledge of operational processes to perform straightforward and routine activities
- Understands how the assigned duties integrate with others in the team
- Depends on direct supervision to accomplish assigned tasks; accountable for developing own self to enhance contribution
- Uses standard operating procedures to guide own work and solve standard problems; escalates unfamiliar or difficult problems to a more experienced colleagues
- Responsible for the accuracy of own work
- Works within clearly defined standard operating procedures or methods and adheres to established quality guidelines
- Recognizes opportunities to provide good customer service and demonstrates courtesy in all interactions; effectively exchanges straightforward information
- Prepare rooms for patient admission with appropriate equipment and supplies based on age and needs of patient; perform basic patient care tasks including baths, vital signs, positioning, ambulating, appropriate disposal of hazardous waste, and documentation of intake/output or other tasks delegated by the registered nurse (RN) within the scope of job duties.
- Has the ability to perform advanced patient care tasks if assigned by their respective areas (See addendum). These tasks include but are not limited to the following: collection and testing of specimens (excluding central and arterial line samples); initiation of PIV catheters; priming IV fluids (excluding blood products); naso/oral/pharyngeal suctioning; and complex dressing changes.
- Respond quickly to patient and family needs and problem solve appropriately in collaboration with the RN; maintain a safe patient environment at all times and transport stable patients to procedures or testing within the Children's Medical Center physical building requiring minimal therapy needs in addition to patient discharge.
- Assist in emergency situations by initiating BLS, continuing chest compressions, and/or participate as a runner; assist with unit regulatory readiness as assigned (including code cart checks); demonstrate skills as identified on the unit-based competency checklist, document legibly and completely.
- May perform other duties as assigned.
- High school diploma or equivalent, required
Licenses & certifications
- For non-nursing students, completion of a certified nurse assistant training, basic Emergency Medical Technician (EMT), Paramedic or a Medical Assistant program, required
- Healthcare Provider BLS/CPR, required
- If a student, must be be actively enrolled in an accredited nursing program with at least 2 clinical semesters (one year of nursing school) completed, required
- If not a student, 1 year of experience as a CNA, EMT, or Medical Assistant, preferred
- For the ED and ICU, 1 year of field experience as a paramedic or EMT, preferred
Specific knowledge, skills, and abilities
- Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures, processes, requirements, or cultures.
- Use appropriate interpersonal styles to establish effective relationships with customers and internal partners; interact with others in a way that promotes openness and trust and gives them confidence in one's intentions.
- Meet patient and patient family needs; take responsibility for a patient's safety, satisfaction, and clinical outcomes; use appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence.
- Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement service practices that meet customers' and own organization's needs.
- Develop and use collaborative relationships to facilitate the accomplishment of work goals.
- Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; take action that is consistent with available facts, constraints, and probable consequences.
- Take prompt action to accomplish objectives; take action to achieve goals beyond what is required; be proactive.
- Deal effectively with others in an antagonistic situation; use appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
- Effectively manage one's time and resources to ensure that work is completed efficiently.
- Accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
- Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self impose standards of excellence rather than having standards imposed.
- Assimilate and apply new job-related information in a timely manner.
- Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Medium - Exerting 20-60 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly