Patient Account Specialist II Job

Children's Health - Finance Careers

Job Number: 51385

Location: Dallas, TX

Date Posted: 3-9-2017

Description:

POSITION SUMMARY:

Responsible for the provision of complex patient access activity for all ancillary, diagnostic, surgical and emergency services as assigned to facilitate efficient operations, expeditious reimbursement and optimal customer satisfaction and employee satisfaction.

ESSENTIAL FUNCTIONS AND JOB SPECIFIC RESPONSIBILITIES:

Performs complex registration activity including verifying patient demographic information, processing point of service payments, obtaining signatures for required consent paperwork, document imaging and following documentation standards to facilitate efficient patient access according to assigned protocol

Performs complex patient access transactions including coverage eligibility, insurance verification, patient portion calculation and authorization requirement activity utilizing available systems and resources according to assigned protocol

Resolves complex patient issues, responds to questions on reimbursement and serves as a resource to patient access specialists as needed, including on-the-job training

Demonstrates the components of the Children's Health System Vision, Mission and The Children's Way Values

Possesses the ability to interpret and demonstrates compliance with performance standards, regulations and policies and procedures and third party contracts, guidelines

Provides significant input for and assistance with the implementation of team-oriented process improvement initiatives for the department and organization

Follows all safety rules while on the job, reports accidents promptly and corrects minor safety hazards

Performs other duties as assigned

EXPERIENCE:

Two - three years of customer service experience with two years of healthcare experience including Patient Access operations activities, required

EDUCATION:

High school diploma or equivalent , required

Two-year Associate's degree or equivalent experience, required

LICENSES and CERTIFICATIONS:

National Association of Healthcare Access Management CHAA Certification, preferred

Healthcare Financial Management Association CRCR Certification, preferred

PHYSICAL DEMANDS:

Light - Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly and may require walking or standing to a significant degree.


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