Provides direct leadership and guidance for parking operations, transportation services, and fleet management functions system-wide. Enhances customer service, technology, revenue, and processes leading to more efficient management of Children's Medical Center parking and transportation in support of our mission to Make Life Better for Children.
Essential Duties and Responsibilities
- Leads the planning and operation of a multi-modal transportation system for Children's Health System of Texas (CHST). Leads the coordination and integration of campus multi-modal (bicycle, pedestrian, shuttle bus, automobile, TRE train, DART, etc.) transportation functions into the overall CHST plans and directions for the Dallas campus and all off-site leased properties. Ensures compliance with CHST policies, State of Texas Department of Transportation and City of Dallas laws and regulations. and the CHST facilities master plan.
- Provides direction, leadership, and direct management for the contractor operated CHST parking management function. This includes overall responsibility for over 4,100 parking spots located in 3 parking structures (Green, Purple, Blue) and several surface parking lots as well as managing all other parking functions system-wide (this includes working with the Real Estate department for our off-site leased property locations). Investigates and resolves issues related to parking garage and parking lot upgrades and maintenance. Works with the PD&C and Engineering departments to schedule the maintenance and upgrades to parking infrastructure and organizational units to schedule parking lot cleaning. Operates as the primary contact with external vendors to resolve issues related to parking equipment such as pay-on-foot stations and parking gates including the issuance of purchase orders, maintenance issues, warranty claims, software updates, and new business applications. Applies good planning and judgment including the use of customer surveys to recommend and achieve a balance of parking space designation on campus.
- Providing direction, leadership, and direct management for the contractor operated shuttle operations function. Ensure that shuttle operations are operated as safely, efficiently, and effectively as possible and meets the needs of CHCD staff, patients, and their families.
- Provide direct management of all Children's fleet vehicles, both owned and leased. This includes making recommendations to management on types of vehicles to lease and/or purchase at the best overall value, where to have them serviced for the nest overall value, when to have them serviced to maximize service life and achieve lowest life-cycle cost, and negotiating contracts with vendors where CHST can benefit from economies of scale.
- Responsible for all escalated customer service issues related to enforcement, transportation, and special events. This includes major complaints, as well as requests for policy exceptions and exemptions. Investigates and resolves issues by working directly with the customer to resolve the issue.
- Establishes, tracks, and reviews the annual operating budget for all transportation-related functions and analyzes the monthly reports. Recommends budget modifications on an annual basis as necessary. Anticipates and forecasts needs related to staffing, supplies, equipment, etc. Manages the financial condition of all Transportation-related budgets including the parking operations, the shuttle operations, and all expenses associated with CHST fleet vehicles.
- Oversees the compilation of all department metrics and statistics monthly, quarterly, and annually. These metrics are part of the Facilities & Real Estate annual report and are used to justify new programs and projects, and policy revisions. This includes numerous charts and graphs for presentation and review.
- Hands-on management of all CHST parking assets.
- Hands-on management of valet services.
- Hands-on management of Shuttle operations.
- Hands-on management of all CHST fleet assets
- Hands-on management of all CHST fleet assets.
- Four-year Bachelor's degree or equivalent experience, required.
Licenses & certifications
- NPA-Certified Parking Professional, required
- Minimum of 5 years in Transportation management including: parking (includes valet); shuttle operations; and/or fleet management, required.
Specific knowledge, skills, and abilities
- Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures, processes, requirements, or cultures.
- Use appropriate interpersonal styles to establish effective relationships with customers and internal partners; interact with others in a way that promotes openness and trust and gives them confidence in one's intentions.
- Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement service practices that meet customers' and own organization's needs.
- Develop and use collaborative relationships to facilitate the accomplishment of work goals.
- Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; take action that is consistent with available facts, constraints, and probable consequences.
- Provide feedback, instruction, and development guidance to help others excel in their current or future job responsibilities; plan and support the development of individual skills and abilities.
- Take prompt action to accomplish objectives; take action to achieve goals beyond what is required; be proactive.
- Deal effectively with others in an antagonistic situation; use appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
- Effectively manage one's time and resources to ensure that work is completed efficiently.
- Accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
- Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self impose standards of excellence rather than having standards imposed.
- Assimilate and apply new job-related information in a timely manner.
- Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
- Light - Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly and may require walking or standing to a significant degree.