This job is responsible for providing secretarial support for office and medical staff requiring general experience, skill and knowledge within the department and of organization policies and practices. Duties include, but are not limited to: Performing advanced clerical duties in support of the pathologists. Transcribing all Surgical pathology and Autopsy reports. This job is also responsible for identifying and coordinating the needs of the pathologists in support of patient care. This individual must possess the ability to work on multiple projects and to establish appropriate priorities. This individual must also recognize what needs to be done and initiate activities without direction. They must possess the ability to recognize and safeguard confidential patient information. Actively promote a Lean work culture by performing team member duties to ensure consistent use of Lean principles and processes and continuous process improvement.
The following describes the basic position duties that an employee MUST be able to perform for this role. This information is intended to be descriptive of the key responsibilities of the position. The list of essential functions below DOES NOT identify all duties performed by any single person in the position.
Is skilled in a range of processes, procedures and systems to carry out assigned tasks or has developed deep skills in a single area
Understands the roles of all immediate team members and has a good understanding of how own team integrates with others
Regularly provides guidance and support to more junior team members on challenging problems; helps them balance their workload and apply their skills
Provides solutions to problems in situations that are atypical or occur infrequently based on practice and existing precedents
Impacts the quality, timeliness and effectiveness of the team
Uses discretion to modify work practices and processes (but not policies or procedures) to achieve results or improve efficiency
Clearly and accurately conveys complex information
JOB SPECIFIC RESPONSIBILITIES:
Transcribe all surgical and autopsy specimen’s cases utilizing specialized medical terminology. Provide administrative support to Pathologists, Fellows and residents of the Pathology Office. Prepare for conferences and setup schedules needed for services and call. Maintain a customer service driven environment. Direct the administrative services of the pathologists including computer programs, processing telephone calls, printing, filing, mailing and distribution of office supplies. Ensure appropriate professional staffing levels (fellows and residents) are maintained. Prepare correspondence and reports that require some understanding of technical and professional matters. Respond to routine and non-routine inquiries of pathologists and outside clients using standardized policies and procedures. Understand and adhere to Lean principles and process such as standard work and maintaining 5S concept in work area realizing that all processes are driven by the needs of the customer.
Align daily work with individual, section, departmental and organizational goals and objectives. Actively looks for ways to improve standard work processes and shares insights to that end with team member, team leaders, and group leaders with the same level of importance as performing quality technical work. Promote teamwork and cooperation through helpful, courteous and positive interactions with colleagues. Promote a trusting and secure work environment through supportive, dependable interactions. Take ownership of performance and PEAC process by understanding lab goals and objectives and align individual activities with hospital and lab goals and objectives.
Maintain inspection readiness. Demonstrate knowledge and ownership of current inspection requirements for all applicable regulatory and accrediting agencies relating to area of responsibility. Participate in tracers, mock inspections, regulatory reviews and Quality Assurance meetings as required. Attend and participate in shift stand up meetings, staff meetings and Laboratory Town Hall meetings. Share knowledge and provide instructions to new employees, students, other technologists, technicians and other staff. Pursue continuing education. Perform other duties and special projects as requested. Read and adhere to all laboratory policies and procedures pertaining to section and document understanding of such.
2 years of secretarial or other relevant experience, preferably in a hospital or service environment Required
Knowledge of medical terminology
High school diploma or equivalent Required
Two-year Associate's degree or equivalent experience Preferred
Specific Knowledge, Skills and Abilities:
Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures, processes, requirements, or cultures.
Use appropriate interpersonal styles to establish effective relationships with customers and internal partners; interact with others in a way that promotes openness and trust and gives them confidence in one's intentions.
Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement service practices that meet customers' and own organization's needs.
Develop and use collaborative relationships to facilitate the accomplishment of work goals.
Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; take action that is consistent with available facts, constraints, and probable consequences.
Take prompt action to accomplish objectives; take action to achieve goals beyond what is required; be proactive.
Deal effectively with others in an antagonistic situation; use appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
Effectively manage one's time and resources to ensure that work is completed efficiently.
Accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self-impose standards of excellence rather than having standards imposed.
Assimilate and apply new job-related information in a timely manner.
Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Light - Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly and may require walking or standing to a significant degree.
very highly regarded in the community. I had no idea how many lives Children’s Health had helped until I started wearing my scrubs with our logo on them. I am always getting stopped with compliments about our care.
Speech Language Pathologist