The job is responsible for the daily management of the staff and operations related to Patient Financial Services, including processes related to billing, collections, payment review, cash and credit transaction control, and customer service.
The Manager is responsible for the daily management of the staff and operations related to Patient Accounting Services, including processes related to billing, collections, payment review, cash and credit, transaction control and customer service.
The manager is responsible for ensuring procedural compliance meeting or exceeding operational goals and objectives, delivering exceptional customer service and achieving optimal employee satisfaction and engagement.
The following describes the basic position duties that an employee MUST be able to perform for this role. This information is intended to be descriptive of the key responsibilities of the position. The list of essential functions below DOES NOT identify all duties performed by any single person in the position.
Typically manages professional staff and/or team leaders over multiple teams
Typical span of control: Administrative 8-10, Clinical 10-13, Support Services 11-13; e.g. Admin: Fin, IT, Legal, HR, Public Affairs; Support Services: EVS, Security, Engineering, Food Services.
Accountable for the performance and results of a team or multiple teams within own discipline
Adapts unit plans and priorities to address resource and operational challenges
Provides guidance, coaching, and feedback to team leaders on effective management techniques
Makes employment decisions for the team, seeking direction from more senior leaders on more complex situations
Decisions are guided by policies, procedures, and functional priorities; receives guidance from a higher-level manager on high-impact decisions
Monitors quality metrics and changes in practice that impact clinical, financial, or operational outcomes and develops action plans to address areas for improvement
Provides guidance to others as needed for non-routine and/or complex problems/situations
Monitors and manages a budget for defined area of responsibility
JOB SPECIFIC RESPONSIBILITIES:
Manages the direct activities of assigned team such as customer service, billing, collections, payment review cash or credit transactions to effectively secure and collect the financial resources of the system.
Manages appropriate data to identify, track ,trend and report and/or resolve staff or operational issues and performance.
Manages the development and timely monitoring of all appropriate policies, and procedures related to billing, collections, payment review, cash and credit and customer services.
Manages staff, processes and tools/resources/equipment to ensure compliance with hospital policies and procedures, laws , guidelines and regulations governing hospital operations.
Ensures appropriate and timely representation and response for all correspondence, meetings and matters related to Patient Financial Services.
Researches, reports and provides resources on the most updated information related to respective departmental revenue cycle operations.
Seven years of patient accounting experience required.
Three years of supervisory experience preferred.
Proficient in computer skills and Microsoft financial and word processing programs. required.
Extensive knowledge in the areas of patient registration, billing, accounts receivable and cash management requirements industry regulatory requirements, patient accounting operations, patient access operations, basic accounting and industry standards for healthcare revenue resolution management practices required.
Knowledge of healthcare regulatory programs and possess the ability to appropriately communicate and apply those rules and practices required.
Four-year Bachelor's degree or equivalent experience required.
Specific Knowledge, Skills and Abilities:
Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures, processes, requirements, or cultures.
Use appropriate interpersonal styles to establish effective relationships with customers and internal partners; interact with others in a way that promotes openness and trust and gives them confidence in one's intentions.
Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement service practices that meet customers' and own organization's needs.
Develop and use collaborative relationships to facilitate the accomplishment of work goals.
Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; take action that is consistent with available facts, constraints, and probable consequences.
Provide feedback, instruction, and development guidance to help others excel in their current or future job responsibilities; plan and support the development of individual skills and abilities.
Take prompt action to accomplish objectives; take action to achieve goals beyond what is required; be proactive.
Deal effectively with others in an antagonistic situation; use appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
Effectively manage one's time and resources to ensure that work is completed efficiently.
Accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self impose standards of excellence rather than having standards imposed.
Assimilate and apply new job-related information in a timely manner.
Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. significant degree.
that Children’s Health provide for our patients and employees makes this an enjoyable place to be. As a system, there is a lot of room for professional and personal growth, with opportunities to further your education and your career.
Point of Care Coordinator