The job is responsible for the daily management of the staff and operations related to Patient Financial Services, including processes related to billing, collections, payment review, cash and credit transaction control, and customer service.
The Manager is responsible for the daily management of the staff and operations related to Patient Accounting Services, including processes related to billing, collections, payment review, cash and credit, transaction control and customer service.
The manager is responsible for ensuring procedural compliance meeting or exceeding operational goals and objectives, delivering exceptional customer service and achieving optimal employee satisfaction and engagement.
ESSENTIAL FUNCTIONS AND JOB SPECIFIC RESPONSIBILITIES:
Manages the direct activities of assigned team such as customer service, billing, collections, payment review cash or credit transactions to effectively secure and collect the financial resources of the system.
Manages appropriate data to identify, track, trend and report and/or resolve staff or operational issues and performance.
Manages the development and timely monitoring of all appropriate policies, and procedures related to billing, collections, payment review, cash and credit and customer services.
Manages staff, processes and tools/resources/equipment to ensure compliance with hospital policies and procedures, laws, guidelines and regulations governing hospital operations.
Ensures appropriate and timely representation and response for all correspondence, meetings and matters related to Patient Financial Services.
Researches, reports and provides resources on the most updated information related to respective departmental revenue cycle operations.
Monitors and manages a budget for defined area of responsibility
Seven years of patient accounting experience, required.
Three years of supervisory experience, required.
Proficient in computer skills and Microsoft financial and word processing programs, required.
Extensive knowledge in the areas of patient registration, billing, accounts receivable and cash management requirements industry regulatory requirements, patient accounting operations, patient access operations, basic accounting and industry standards for healthcare revenue resolution management practices, required.
Knowledge of healthcare regulatory programs and possess the ability to appropriately communicate and apply those rules and practices, required.
Four-year Bachelor's degree or equivalent experience, required.
Light - Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly and may require walking or standing
that Children’s Health provide for our patients and employees makes this an enjoyable place to be. As a system, there is a lot of room for professional and personal growth, with opportunities to further your education and your career.
Point of Care Coordinator