Language Access Services Rep Job

Children's Health - Language Access Careers

Job Number: 53135

Location: Dallas, TX

Date Posted: 12-9-2017



This job is responsible for the accurate interpretation and translation of health care information to and from Spanish-speaking

patients/patient families and health care providers as well as other specialties involved in patient care.


The following describes the basic position duties that an employee MUST be able to perform for this role. This information is intended to be descriptive of the key responsibilities of the position. The list of essential functions below DOES NOT identify all duties performed by any single person in the position.

Has advanced and specialized expertise in a technical field, typically developed through advanced job-related training and extensive experience

Leverages a strong understanding of how own team integrates with others and the value delivered by other related teams

Provides advanced subject matter guidance to more junior team members; may allocate work to less experienced colleagues

Adapts solutions to problems in situations that are atypical and complex based on existing precedents and experience

Impacts the effectiveness of own team and closely related teams

Uses discretion to modify work practices and processes (but not policies or procedures)to achieve results or improve efficiency; develops and recommends solutions to existing challenges that can be adopted broadly within the organization

Exchanges conceptual ideas and information effectively; uses tact and diplomacy when dealing with others


Accurately interpret medical and health care information/instructions from physicians, nurses or other health care staff for Spanish-speaking patients/families; and accurately interpret questions and/or concerns from Spanish-speaking patients/ families to physicians, nurses or health care staff by following the National Code of Ethics for Interpreters in Health Care.

Translation of consent forms, discharge orders, patient education, and similar from English to Spanish or vice versa.

Assists in obtaining patients/families' signature where appropriate; and provides information regarding health care related cultural issues/needs of Spanish-speaking patients/families to hospital staff to develop sensitivity.

Keeps accurate information right after each encounter or translation in the Language Access Services EPIC scheduling system.

Assist with varying departmental activities and projects as requested by team lead or management; and performs other duties and special projects as assigned.

Ability to meet physical and non-physical demands as outlined in the job description is an essential function of this job.



Minimum 1 year of job related experience required.


High school diploma or equivalent required.

Two-year Associate's degree or equivalent experience preferred.


40-hour Healthcare or Community interpreter training on Bilingual Medical Terminology and Pathophysiology preferred.

CMI or CHI certification preferred.

Specific Knowledge, Skills and Abilities:

Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures, processes, requirements, or cultures.

Use appropriate interpersonal styles to establish effective relationships with customers and internal partners; interact with others in a way that promotes openness and trust and gives them confidence in one's intentions.

Meet patient and patient family needs; take responsibility for a patient's safety, satisfaction, and clinical outcomes; use appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence.

Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement service practices that meet customers' and own organization's needs.

Develop and use collaborative relationships to facilitate the accomplishment of work goals.

Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; take action that is consistent with available facts, constraints, and probable consequences.

Take prompt action to accomplish objectives; take action to achieve goals beyond what is required; be proactive.

Deal effectively with others in an antagonistic situation; use appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.

Effectively manage one's time and resources to ensure that work is completed efficiently.

Accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self impose standards of excellence rather than having standards imposed.

Assimilate and apply new job-related information in a timely manner.

Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

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