Intermediate Analyst - PEMR Job

Children's Health - Analyst Careers

Job Number: 52601

Location: Dallas, TX

Date Posted: 9-13-2017

Description:

POSITION SUMMARY:

Reports to Group Manager within IT Clinical Application Services. Responsible for identifying, evaluating, analyzing, and recommending changes in support of assigned applications / systems, including ongoing production maintenance and troubleshooting. Supports the planning, design, development, build and/or configuration of supported applications / systems; leads and/or coordinates conversions, application / system testing and documentation of system procedures; participates and provides input in training design and development and assists in training execution related to assigned projects; provides go-live support, and serves as primary point of contact for on-going production maintenance/support and troubleshooting.

JOB SPECIFIC RESPONSIBILITIES:

  • Provides primary production support and customer service for Physician EMR (PEMR) locations including: front-line troubleshooting and user access support.
  • Manages small projects and participates on multiple project teams in support of PEMR related projects.
  • Support of peripheral devices for PEMR clinics such as printers, scanners, and webcams.
  • Maintains thorough documentation and follows all change management policies and procedures.
  • Fundamental understanding of Epic Ambulatory application.
  • Other job duties as assigned.

EXPERIENCE:

  • 5-10 years’ work related experience required

EDUCATION:

  • Four-year Bachelor's degree or equivalent experience preferred

Specific Knowledge, Skills and Abilities:

  • Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures, processes, requirements, or cultures.
  • Use appropriate interpersonal styles to establish effective relationships with customers and internal partners; interact with others in a way that promotes openness and trust and gives them confidence in one's intentions.
  • Meet patient and patient family needs; take responsibility for a patient's safety, satisfaction, and clinical outcomes; use appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence.
  • Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement service practices that meet customers' and own organization's needs.
  • Develop and use collaborative relationships to facilitate the accomplishment of work goals.
  • Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; take action that is consistent with available facts, constraints, and probable consequences.
  • Take prompt action to accomplish objectives; take action to achieve goals beyond what is required; be proactive.

LICENSES and CERTIFICATIONS:

  • None


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