The Intake Coordinator is responsible for coordinating the delivery of care throughout the continuum of care for assigned patient population. Functions include conducting pre-admission clinical interviews on the telephone to evaluate psychiatric, physical, psychosocial and financial needs and resources of patients/families. The Intake Coordinator is a member of the multidisciplinary team and works closely with physicians, clinical therapists, financial counselors, and ancillary staff to actively facilitate those functions associated with arranging of admissions of patients to inpatient, partial, day treatment or intensive outpatient programs. This position also researches, identifies and implements initiatives and opportunities to improve multidisciplinary communication.
Essential Duties and Responsibilities
Resource Management • Application of severity of illness/intensity of service criteria for patients seeking psychiatric admission or continued stay in all levels of care • Interacts with patients and physicians to explore the most appropriate clinical setting to meet the patient and family needs • Interfaces with appropriate departments to maintain appropriate authorizations for services
Transition Planning • Collaborate with team members to develop a transition plan appropriate to the patient’s needs and ability to pay • Serve as consultant to patient and family and collaborates with staff to determine after care service recommendations/resources • Convene and conduct interdisciplinary conferences to solicit input from clinical and business team members on selected patient • Serve as liaison to community resources
Clinical Management • Attend weekly rounds and participate as needed to become a visible and contributing team member • Facilitate referrals to the appropriate areas to expedite care, treatment and services • Provide feedback to referral sources in order to enhance continuity of care • Establish lines of communication and develops a network of the usual services and disciplines required by the typical patient • Collaborate with physician, patient and family, and nurse to identify probable post-acute needs • Participates in the development, implementation, evaluation, and ongoing revision of clinical pathways and initiatives to improve quality, continuity, and cost-effectiveness
Communication/Process Improvement • Communicate patient needs to appropriate professionals (i.e. clinical therapists, physicians, clinical dietitian, clinical manager) • Follow-up on communication • Communicate continually with patients and families, physicians, care team members, and third-party payers to facilitate coordination of clinical activities and to enhance the effect of a seamless transition from one level of care to another across the continuum • Works collaboratively with other departments and services to define and study areas of inefficiency and participates in process improvement projects
Licenses & certifications
Specific knowledge, skills and abilities
Sedentary – Exerting up to 10lbs. occasionally or negligible weights frequently; sitting most of the time.
and comfortable environment for our patients and their families. It's also fun for us. When I worked in general pediatrics, I enjoyed playing with my patients in the game rooms or participating in special events. I love the lively atmosphere we create.