Reports to Group Manager within Clinical Application Services (CAS). Responsible for identifying, evaluating, analyzing, and recommending changes in support of assigned applications/systems, including ongoing production maintenance and troubleshooting. Supports the planning, design, development, build and/or configuration of supported applications/systems; leads and/or coordinates conversions, application/system testing and documentation of system procedures; participates and provides input in training design and development and assists in training execution related to assigned projects; provides go-live support, and serves as primary point of contact for on-going production maintenance/support and troubleshooting. Participates in on-call/after hours support schedule as defined within the Group. Serves as Team Leader or Project Manager for small to medium projects.
Requires experience in own professional discipline to appropriately apply own knowledge; broadens own professional expertise and acquires higher level skills Understands key business drivers; uses this understanding to accomplish own work No supervisory responsibilities but may provide informal guidance to new team members Solves problems in straightforward situations; analyzes possible solutions using professional/technical experience, judgment and precedents Impacts quality of own work and the work of others on the team; works within guidelines and policies Receives a moderate level of guidance and direction Explains complex information to others in straightforward situations
Implementation: Responsibility for evaluating project requests associated with field of expertise and/or systems supported, conducting current state assessments, requirements gathering and definition, future state design and application build activities. Responsible for leading implementation teams in planning, design, development, testing (unit, application and integrated), and deployment of projects, as well as contributing to development of associated training curriculum/program, post implementation documentation and production support services. Ensure systems design supports corporate policies and federal legislation, where applicable. Work with customer departments to ensure solutions to complex business issues are an appropriate fit organization-wide.
Project Management: Identify and escalate issues to appropriate sponsor group, steering committee or other governing body to ensure successful implementation (on time, on budget and within scope). Responsible for facilitating change request process in relation to assigned projects. Prepare supporting documentation and present initial project requests and change requests to appropriate Change Advisory Subgroup(s). Provide weekly status updates on assigned projects. Work with Group Manager to coordinate necessary support with Project Management Office (PMO) as needed.
Maintenance, Support and Troubleshooting: Monitor, acknowledge and resolve service tickets as assigned.
Four-year Bachelor's degree or equivalent experience, required
4-7 years work related experience
Direct experience related to same or similar systems installed at Children's
Specific knowledge, skills, and abilities
Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement service practices that meet customers' and own organization's needs. Meet patient and patient family needs; take responsibility for a patient's safety, satisfaction, and clinical outcomes; use appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence. Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement service practices that meet customers' and own organization's needs. Develop and use collaborative relationships to facilitate the accomplishment of work goals. Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; take action that is consistent with available facts, constraints, and probable consequences. Take prompt action to accomplish objectives; take action to achieve goals beyond what is required; be proactive. Deal effectively with others in an antagonistic situation; use appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Effectively manage one's time and resources to ensure that work is completed efficiently. Accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self impose standards of excellence rather than having standards imposed. Assimilate and apply new job-related information in a timely manner. Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
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Point of Care Coordinator