Completes all central intake functions for the Home Care Department including taking patient referral information over the phone, verifying benefits and insurance eligibility, registering patient in the electronic system, inputting accurate referral data regarding patient's status in the system, tracking plan of care compliance, maintain expired authorization information, scheduling patient visits, and assisting patient families in navigating insurance benefit requirements. This position is accountable for delivering excellent customer service, obtaining accurate information and maintaining a smooth intake workflow in the Home Care offices. Results expected are patient and provider satisfaction, in addition to complete, accurate data for appropriate financial outcomes.
Education and Experience:
and families begin to trust you and think of you as a family member. It feels less medical to them because they are at home. I really do love my job and I am super proud to work here and be part of such a wonderful team.
Speech Language Pathologist