POSITION SUMMARY: Bi-lingual candidate's are preferred - No face to face patient contact
"The Health Coordinator facilitates patient continuity of care with the healthcare team. This position is responsible for utilizing available resources to ensure patients/families receive care that is continuous, comprehensive, and coordinated across the care continuum. The Health Coordinator works cooperatively with providers and personnel to carry out the goals and objectives of ambulatory care management according to established policies and procedures.”
The following describes the basic position duties that an employee MUST be able to perform for this role. This information is intended to be descriptive of the key responsibilities of the position. The list of essential functions below DOES NOT identify all duties performed by any single person in the position.
Is skilled in a range of processes, procedures and systems to carry out assigned tasks or has developed deep skills in a single area
Understands the roles of all immediate team members and has a good understanding of how own team integrates with others
Regularly provides guidance and support to more junior team members on challenging problems; helps them balance their workload and apply their skills
Provides solutions to problems in situations that are atypical or occur infrequently based on practice and existing precedents
Impacts the quality, timeliness and effectiveness of the team
Uses discretion to modify work practices and processes (but not policies or procedures) to achieve results or improve efficiency
Clearly and accurately conveys complex information
JOB SPECIFIC RESPONSIBILITIES:
Initiate contact with patients via phone, e-mail, and written letter to recommend needed services and schedule office appointments.
Review Disease Management Registries to identify patients at assigned clinics with gaps in care which includes but is not limited to pediatric wellness, preventative, chronic illness, and sick visits.
Notify RN Care Mangers, primary care physicians and clinical office staff of issues pertinent to patient care.
Work directly with assigned clinics to determine outstanding needs and develop rapport with physicians and staff to assure seamless integration of activities with clinic Operations.
Must follow all HIPPA rules and regulations when providing PHI to internal and external providers. This includes but not limited to the verification of phone and fax numbers, confirmation of appropriate receipt and appropriate identification of person information is shared with.
Document appropriately in selected tools using correct format, grammar, punctuation and spelling. Communicate and document conversations with internal and external providers. Inform team members of denials and potential denials so appropriate action can be taken.
Other tasks and assignments as assigned or requested.
4+ years’ experience at Pediatric/Family Practice or Pediatric Med/Surg floor Preferred
High school diploma or equivalent Required
LICENSES and CERTIFICATIONS:
Active Medical Assistant Certification required
Another related certification is a plus preferred
Specific Knowledge, Skills and Abilities:
Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures, processes, requirements, or cultures.
Use appropriate interpersonal styles to establish effective relationships with customers and internal partners; interact with others in a way that promotes openness and trust and gives them confidence in one's intentions.
Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement service practices that meet customers' and own organization's needs.
Develop and use collaborative relationships to facilitate the accomplishment of work goals.
Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; take action that is consistent with available facts, constraints, and probable consequences.
Take prompt action to accomplish objectives; take action to achieve goals beyond what is required; be proactive.
Deal effectively with others in an antagonistic situation; use appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
Effectively manage one's time and resources to ensure that work is completed efficiently.
Accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self impose standards of excellence rather than having standards imposed.
Assimilate and apply new job-related information in a timely manner.
that Children’s Health provide for our patients and employees makes this an enjoyable place to be. As a system, there is a lot of room for professional and personal growth, with opportunities to further your education and your career.
Point of Care Coordinator