Group Manager - Physician EMR Support Team Job

Children's Health - Management Careers

Job Number: 50351

Location: Dallas, TX

Date Posted: 12-3-2016



This position manages employees with responsibilities over information management, applications, systems and/or infrastructure including but not limited to planning, development, information security and training and go—live support for Community Practices using Epic.


  • Manages personnel assigned, including recruitment, selection, hiring, training, reviewing, promoting and administering disciplinary actions.
  • Develops short and longer range plans consistent with the information needs and priorities of the department.
  • Manages department-related project implementations within all lines of business responsibility; delivers on-time and within budget projects to completion; and maintains effective and timely communication to all parties involved in responsible projects.
  • Develops detailed project plans to include but not limited to hardware specifications, database build and design, testing, training, and all aspects of communication; assembles project teams, assigns individual responsibilities, develops project schedules and is responsible for determining and acquiring resources needed.
  • Provides consultation and support to project managers, groups, and user in developing applications, and is responsible for review and acceptance of all specifications.
  • Manages staff to documented objectives. This includes project related work, training efforts, and support; effectively monitor and report all status information in a timely manner to senior management.
  • Participates in development of application systems planning, development, and support across multiple lines of business; and perform other duties and special projects as required.
  • Reports to executive and senior management the status of projects and system support activities.
  • Ensures adherence to company standards and policies.


Minimum of 3 years of experience managing projects required

Minimum of 2 years of management experience, including staff management, business model planning and execution, and the development and management to performance quality indicators required

System-level knowledge of programming, OS operations, database query, and data mining experience preferred.


Four-year Bachelor's degree or equivalent experience required

Specific Knowledge, Skills and Abilities:

  • Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement service practices that meet customers' and own organization's needs.
  • Develop and use collaborative relationships to facilitate the accomplishment of work goals.
  • Provide feedback, instruction, and development guidance to help others excel in their current or future job responsibilities; plan and support the development of individual skills and abilities.
  • Take prompt action to accomplish objectives; take action to achieve goals beyond what is required; be proactive.
  • Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self impose standards of excellence rather than having standards imposed.
  • Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
  • Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures, processes, requirements, or cultures.
  • Use appropriate interpersonal styles to establish effective relationships with customers and internal partners; interact with others in a way that promotes openness and trust and gives them confidence in one's intentions.
  • Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; take action that is consistent with available facts, constraints, and probable consequences.
  • Take prompt action to accomplish objectives; take action to achieve goals beyond what is required; be proactive.
  • Deal effectively with others in an antagonistic situation; use appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
  • Effectively manage one's time and resources to ensure that work is completed efficiently.
  • Accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
  • Assimilate and apply new job-related information in a timely manner.

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