Responsible for all clinical, patient accounting / financial and some administrative systems and supporting infrastructure and technology. Responsible for planning, directing, organizing, staffing and controlling systems life cycle management (system / technology selection, contract negotiation, implementation, production support and retirement) for work unit systems. The Director is responsible for ensuring information stored electronically is readily available and can easily be used for clinical and business decision making and reporting 24 hours per day, 7 days per week. Oversight of all technical, training, project management, change management, testing, resource and budget functions as they relate to large clinical system enterprise projects. The Director works with organizational constituents to use technology to reduce medical errors, improve quality and patient safety and to support daily clinical and financial operations. All medical staff faculty and community physicians are impacted by the systems supported by the incumbent. The Director manages a staff of approximately 10 employees and up to 5 consultants and guides their efforts toward achievement of quality and patient safety initiatives and strategic business objectives. These initiatives support continuous process improvement and regulatory agency requirements for information and record keeping such as benchmark reporting, HIPAA requirements for security and protection of personal health information and system design mitigation efforts to limit liquidating damages.
Job Specific Responsibilities
Direct Health Plan information systems' application / technology planning efforts to support business goals and objectives of the organization. Work with leadership to establish clear business cases, value propositions and measures of success for software and supporting technology. Leadership role in review of IT capital budget requests of the organization's capital budget. Participate in the development of corporate strategy for health plan information systems utilizing broad business and healthcare knowledge. Consult with Senior Physician and Executive Management to determine information systems' application strategy and approach. Recommend priorities for project implementation schedules and identify end-user participation requirements and recommendations. Participate on various Steering and Advisory Committees to ensure appropriate project funding and use of IT resources. Plan for use of systems to support regulatory and compliance initiatives (ex. Role-based security, HIPAA privacy and security and data standardization). Support of various organizational research / reporting efforts requiring database creation, data extraction, etc. in collaboration with campus partners and other state, regional and national organizations. Ensure appropriate linkages to other organizations (national and regional) to provide appropriate outcomes. These could be professional or regulatory organizations or partnering entities for specific projects such as campus partners for professional billing initiatives.
Organize resources and project work teams' work to ensure outcomes fulfill the organization's requirements for IT projects. Facilitate continuous performance improvement by encouraging innovation, reasonable risk taking, new ideas and acquisition of up-to-date technical knowledge. Provide leadership in support of greater standardization and shared systems, minimizing duplication and unnecessary variability and promoting broader consideration of information needs in all new organizational initiatives. Facilitate the effective utilization of all resources (people, financial, material) to support core strategies and translate into operational priorities. Contribute to hospital-wide results, supporting linkage of healthcare processes and improved work flow by participating in work groups and teams and directing staff to do the same. Design project work teams and oversight committees (both mid-management and executive / project sponsor levels) to facilitate organizational direction of health plan IT project outcomes. Oversight of project managers to ensure projects are on track with budget, timeline and resource requirements.
Direct and control resources and system changes to ensure desired organizational outcomes and effectively administer the organization's systems and funds. Prepare and manage annual operating and capital budgets consistent with IT plans. Develop consistent standards for vendors and manage vendor performance to ensure consistent performance, cost effective support and "best practice" utilization of the product's functionality. Develop and monitor compliance with policies, procedures and standards. Develop, administer and apply issue / change management program. Make recommendations for priorities for system changes and issues resolution. Identify benefits and metrics to demonstrate effectiveness of systems deployed.
Direct and coordinate application system life cycle management. Guide and/or lead application system selection efforts. RFI documentation and analysis. Negotiate software and hardware vendor contracts. Oversee and approve implementation plans. Oversee and guide all IT staff to successful completion of system implementation lasting from one week to 2+ years. Manage from one to 10 vendor consulting resources and contracts for 25 applications. Guide planning and efforts to retire systems at life cycle end.
Provide knowledgeable skilled staff to resource each approved IT project and provide support through the application life cycle. Recruit, select and retain Clinical Applications System leadership team who can demonstrate excellent management, technical and service skills. Ensure that staff is effectively trained in system functionality and technology to support current and future needs and ensure best use of the organization's information resources. Empower staff to make appropriate decisions and provide consultative guidance based on knowledge of technology, systems and organizational requirements.
Communicate status and requirements for decision-making, action and general knowledge. Oversight of systems' training efforts for all changed systems' functionality. Prepare and/or present information to executive level constituents, Children's Board and industry/vendor organizations for information and decision making. Establish communication vehicles to ensure open lines of communication among the IT functions, management teams and clinical staff to achieve strategic system goals and to establish trust, respect and credibility throughout the organization. System training for all Children's employees with continuing implementations. Participate in campus-wide IT groups to develop synergies between the individual organizations. Participate in national and regional IT professional organizations to enhance the reputation and image of the organization.
Four-year Bachelor's degree in Computer Systems, Business or Clinically-related specialty or equivalent experience
Graduate or professional work or advanced degree; or equivalent experience preferred
10-15 years of previous related experience with at least 7 years project implementation / management experience; Project management must include experience that affects a small number of personnel to projects that require several hundred personnel to participate and be trained
7 years supervisory experience in progressively complex environments required
Experience in a health plan or healthcare setting required
Specific knowledge, skills, and abilities
Sedentary - Exerting up to 10lbs. occasionally or negligible weights frequently; sitting most of the time
that Children’s Health provide for our patients and employees makes this an enjoyable place to be. As a system, there is a lot of room for professional and personal growth, with opportunities to further your education and your career.
Point of Care Coordinator