This job is responsible for assisting in the daily operations of the Gift Records team; providing customer support to internal customers as well as prospects and donors; and providing administrative support for the fulfillment of departmental goals. This position will also serve as the back-up receptionist for the Foundation.
The following describes the basic position duties that an employee MUST be able to perform for this role. This information is intended to be descriptive of the key responsibilities of the position. The list of essential functions below DOES NOT identify all duties performed by any single person in the position.
Is skilled in a range of processes, procedures and systems to carry out assigned tasks or has developed deep skills in a single area
Understands the roles of all immediate team members and has a good understanding of how own team integrates with others
Regularly provides guidance and support to more junior team members on challenging problems; helps them balance their workload and apply their skills
Provides solutions to problems in situations that are atypical or occur infrequently based on practice and existing precedents
Impacts the quality, timeliness and effectiveness of the team
Uses discretion to modify work practices and processes (but not policies or procedures) to achieve results or improve efficiency
Clearly and accurately conveys complex information
JOB SPECIFIC RESPONSIBILITIES:
Assist with daily operations, including gift entry, database maintenance and constituent record management. Produce donor letters, tax receipts and tribute cards.
Provide customer support to potential donors, prospects and internal customers. Provide answers for consumer questions.
Provide administrative support for the Gift Records team. Assist with mailings and database cleanup projects.
Serve as the back-up Receptionist by greeting visitors, answering the phone, scheduling the board rooms, inputting requisitions, assisting with the mail and helping other Foundation staff members as needed.
Experience in Raiser's Edge or similar database Preferred
Experience in Microsoft Word and Microsoft Excel Required
Four-year Bachelor's degree in Public Relations, Marketing or Communications or equivalent experience Preferred
Specific Knowledge, Skills and Abilities:
Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures, processes, requirements, or cultures.
Use appropriate interpersonal styles to establish effective relationships with customers and internal partners; interact with others in a way that promotes openness and trust and gives them confidence in one's intentions.
Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement service practices that meet customers' and own organization's needs.
Develop and use collaborative relationships to facilitate the accomplishment of work goals.
Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; take action that is consistent with available facts, constraints, and probable consequences.
Take prompt action to accomplish objectives; take action to achieve goals beyond what is required; be proactive.
Deal effectively with others in an antagonistic situation; use appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
Effectively manage one's time and resources to ensure that work is completed efficiently.
Accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self impose standards of excellence rather than having standards imposed.
Assimilate and apply new job-related information in a timely manner.
Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
that Children’s Health provide for our patients and employees makes this an enjoyable place to be. As a system, there is a lot of room for professional and personal growth, with opportunities to further your education and your career.
Point of Care Coordinator