This position is responsible for responding to all client requests for break fix calls, other client support needs as assigned by the Help Desk through the call logging system to the Warranty Services team. This position provides 1st and 2nd level problem resolution & mentoring for Desktop Technicians as required. Other duties are new hardware and software installation, configuration, troubleshooting and documentation. It would be expected of this position to provide customer service for all Children's Health clients. This position is responsible for participating in the creation of service level agreements for the service provided by the desktop client services team to Children's Health clients.
Job Specific Responsibilities
High School diploma or equivalent.
Licenses & Certifications
A+ certification as well as other technical certifications preferred for Hardware & Software solutions.
At least 3 years desktop/hardware technical support.
Specific knowledge, skills, and abilities
Heavy - Exerting 60-100 lbs. occasionally, 25-60 lbs. frequently, or up to 10-20 constantly.
that Children’s Health provide for our patients and employees makes this an enjoyable place to be. As a system, there is a lot of room for professional and personal growth, with opportunities to further your education and your career.
Point of Care Coordinator