Desktop Client Service Technician II Job

Children's Health - Systems Maintenance Careers

Job Number: 51248

Location: Dallas, TX

Date Posted: 2-22-2017

Description:

Position Summary

Develop and apply technical expertise in one or more IT disciplines that supports Children's technical infrastructure. Provide support and maintenance to Children's staff and the technologies they leverage on a daily basis. Ensure the stability, usability, and day-to-day functionality of technologies within the position's purview.

Job Specific Duties and Responsibilities

  • Provide exceptional customer service and support relative to technologies within position's purview.
  • Respond to and resolve requests for service within established Service Level Agreements.
  • Provide technical support for hardware, software, and other end-user technologies implemented at Children's.
  • Provide technical support to customers across various Children's campuses including Dallas, Plano, and MyChildren's
  • Drive company and/or personal vehicle between various Children's locations to service and/or install equipment

Qualifications

Specific knowledge, skills and abilities:

  • Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures, processes, requirements, or cultures.
  • Use appropriate interpersonal styles to establish effective relationships with customers and internal partners; interact with others in a way that promotes openness and trust and gives them confidence in one's intentions.
  • Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement service practices that meet customers' and own organization's needs.
  • Develop and use collaborative relationships to facilitate the accomplishment of work goals.
  • Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; take action that is consistent with available facts, constraints, and probable consequences.
  • Take prompt action to accomplish objectives; take action to achieve goals beyond what is required; be proactive.
  • Deal effectively with others in an antagonistic situation; use appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
  • Effectively manage one's time and resources to ensure that work is completed efficiently.
  • Accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
  • Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self impose standards of excellence rather than having standards imposed.
  • Assimilate and apply new job-related information in a timely manner.

Experience

One or more years of experience as a Desktop Support Technician or similar role required.

Education

High school diploma or equivalent required; additional training beyond high school required.

Two-year Associate's degree or equivalent experience preferred.

Certification and/or License

CompTIA A+ Certification, or obtained within the first month of employment required.

Valid unrestricted driver's license and proof of insurance required.

PHYSICAL DEMANDS

Light - Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly and may require walking or standing to a significant degree.


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