Manages/leads Clinical Quality Improvement (CQI) projects through development, implementation, ongoing monitoring, and revisions. Participates in the development of educational, research, and dissemination activities related to CQI projects. Identifies opportunities for CQI projects. Assists senior director/manager in planning, developing, implementing and evaluating projects aimed at optimizing clinical care including: clinical guidelines and protocols, clinical process improvement and clinical quality improvement.
The following describes the basic position duties that an employee MUST be able to perform for this role. This information is intended to be descriptive of the key responsibilities of the position. The list of essential functions below DOES NOT identify all duties performed by any single person in the position.
Requires in-depth professional knowledge and practical/applied expertise in own discipline and basic knowledge of related disciplines within the broader professional field
Has knowledge of best practices and how own area integrates with others; demonstrates awareness of the industry, including regulatory, evolving customer demands, and the factors that differentiate the organization in the market
Acts as a resource for colleagues with less experience; may lead projects with manageable risks and resource requirements
Solves complex problems and takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
Works independently, receives minimal guidance
Explains difficult or sensitive information; works to build consensus
JOB SPECIFIC RESPONSIBILITIES:
Reviews quality and safety performance data against internal and external benchmarks to identify opportunities for improvement projects.
Serves as a consultant on improvement projects using quality improvement methodology
Works in partnership with project team leader to develop specific SMART (Specific, Measurable, Achievable, Relevant, Timebound) aims and metrics
Collaborates with project leader/team to develop project documents including project charter, key driver diagram, process flow and other CQI documents, as necessary
Collaborates with teams to implement PDSA/PDCA cycles for CQI projects
Develops run charts, control charts and other graphical representations of CQI projects metrics as appropriate
Facilitates the development of order sets, Best Practice Alerts, and other electronic forms and documents for clinical guideline / clinical protocol project
Collaborates with teams to develop project-specific education material
Collaborates with senior director / manager on the development of quality improvement curriculum
Participates in education of others on quality improvement methodology
Collaborates with team to develop posters, abstracts and/or manuscripts
Minimum 3 years of experience in a healthcare environment Required
At least 2 years of experience in Quality, process improvement, etc. Preferred
Graduate or professional work or advanced degree; or equivalent experience required
LICENSES and CERTIFICATIONS:
Lean, Six Sigma or equivalent certification required
Certified Professional in Healthcare Quality (CPHQ) within 1 year of placement in this role Required
Specific Knowledge, Skills and Abilities:
Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures, processes, requirements, or cultures.
Use appropriate interpersonal styles to establish effective relationships with customers and internal partners; interact with others in a way that promotes openness and trust and gives them confidence in one's intentions.
Meet patient and patient family needs; take responsibility for a patient's safety, satisfaction, and clinical outcomes; use appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence.
Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement service practices that meet customers' and own organization's needs.
Develop and use collaborative relationships to facilitate the accomplishment of work goals.
Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; take action that is consistent with available facts, constraints, and probable consequences.
Take prompt action to accomplish objectives; take action to achieve goals beyond what is required; be proactive.
Deal effectively with others in an antagonistic situation; use appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
Effectively manage one's time and resources to ensure that work is completed efficiently.
Accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self impose standards of excellence rather than having standards imposed.
Assimilate and apply new job-related information in a timely manner.
Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
I get such great satisfaction knowing that I am able to bring in new tests to our smallest and most precious patients, providing quick and accurate results. Whether it is the medical staff, nursing, pharmacy or lab, we all work together.
Point of Care Coordinator