The purpose of the CST is to assist the nurse and respiratory therapist in patient care delivery of patients ranging from zero to 18 years old, and assist in managing the customer service experience during the patient stay within the organization.
JOB SPECIFIC RESPONSIBILITIES:
- Prepare rooms for patient admission with appropriate equipment and supplies based on age and needs of patient; perform basic patient care tasks including baths, vital signs, positioning, ambulating, appropriate disposal of hazardous waste, and documentation of intake/output or other tasks delegated by the registered nurse (RN) within the scope of job duties.
- Perform administrative duties according to hospital and unit standards related to patient charts, patient orders, forms and records; work as a team member to promote positive, accurate communication between staff and with patients/families; and maintain orderliness, safety and supplies in specific unit areas.
- Performs clerical functions associated with accurate record keeping, including but not limited to: transcription of physician orders, reconciliation of charges/census, entering data into Clinical System, generate reports and computer printouts, complete daily culture report for physician review, and heavy phone answering and documentation of calls.
- Assist with bed control duties to ensure patients are admitted to appropriate service in a timely manner; respond to visitors, patients and families, and other staff members in a manner that promotes a positive public image for Children's Medical Center; may serve as a preceptor to other unit coordinators; and perform other duties and special projects as required.
- Has the ability to perform advanced patient care tasks if assigned by their respective areas (See addendum). These tasks include but are not limited to the following: collection and testing of specimens (excluding central and arterial line samples); initiation of PIV catheters; priming IV fluids (excluding blood products); naso/oral/pharyngeal suctioning; and complex dressing changes.
- Respond quickly to patient and family needs and problem solve appropriately in collaboration with the RN; maintain a safe patient environment at all times and transport stable patients to procedures or testing within the Children's Medical Center physical building requiring minimal therapy needs in addition to patient discharge.
- Assist in emergency situations by initiating BLS, continuing chest compressions, and/or participate as a runner; assist with unit regulatory readiness as assigned (including code cart checks); demonstrate skills as identified on the unit-based competency checklist, document legibly and completely.
- May perform other duties as assigned.
EXPERIENCE: If a student, must be actively enrolled in an accredited nursing program, preferred.
- If not a student, 1 year of experience as a CNA, EMT, or Medical Assistant, preferred.
- For the ED and ICU, 1 year of field experience as a paramedic or EMT, preferred.
- Knowledge of hospital setting and medical terminology, required.
High school diploma or equivalent, required.
SPECIFIC KNOWLEDGE, SKILLS, AND ABILITIES:
Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures, processes, requirements, or cultures.
- Use appropriate interpersonal styles to establish effective relationships with customers and internal partners; interact with others in a way that promotes openness and trust and gives them confidence in one's intentions.
- Meet patient and patient family needs; take responsibility for a patient's safety, satisfaction, and clinical outcomes; use appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence.
- Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement service practices that meet customers' and own organization's needs.
- Develop and use collaborative relationships to facilitate the accomplishment of work goals.
- Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; take action that is consistent with available facts, constraints, and probable consequences.
- Take prompt action to accomplish objectives; take action to achieve goals beyond what is required; be proactive.
- Deal effectively with others in an antagonistic situation; use appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
- Effectively manage one's time and resources to ensure that work is completed efficiently.
- Accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
- Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self-impose standards of excellence rather than having standards imposed.
- Assimilate and apply new job-related information in a timely manner.
- Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
LICENSES and CERTIFICATIONS:
For non-nursing students, completion of a certified nurse assistant training, basic Emergency Medical Technician (EMT), Paramedic or Medical Assistant program or equivalent (not applicable for NICU), preferred.
- Healthcare Provider BLS/CPR, required.
- NAHUC certification, preferred.
Medium - Exerting 20-60 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly..