Ambulatory Svcs Rep-PRN-Dallas & Plano Job

Children's Health - Administration and Clerical Careers

Job Number: 51502

Location: Dallas, TX

Date Posted: 5-29-2018


Conduct the scheduling, registering and financial process initiation for out-patient appointments within the ambulatory clinics. This position is accountable for delivering excellent customer service, obtaining accurate information for the beginning process of the financial system, and accurately scheduling patients with the most appropriate service and provider. Results expected are patient and provider satisfaction, in addition to complete, accurate data for appropriate financial outcomes.

This is a PRN day position. There are no set days. You will be required to work in Dallas & Plano and be available between the hours of 8am-5pm.


  • Receive appointment requests
  • Identify existing Medical Record Number (MRN) or create new MRN
  • Obtain correct demographic information as related to insurance information, etc.
  • Determine in/out of network, uninsured, under-insured, need for financial counseling
  • Triage / prioritize initial patient diagnosis referral using standard operating procedures
  • Register donors and research participants
  • Facilitate diagnostic and ancillary scheduling
  • Review existing pre-visit orders, link when necessary
  • Check patients in/out, follow up appointments & upcoming appointment call reminders
  • Prepare and distribute new patient reminder letters
  • Organize and prepare patient packets, schedules for upcoming day's activities
  • Apply (drop) charges in system to support clinic financial statistics
  • Collect co-pay amounts from patient guardians
  • Link and/or release patient orders (lab, therapy, etc.) in system
  • Complete and process consent forms
  • Provide phone management support for ambulatory clinic or department
  • Schedule multidisciplinary visits


1 -2 years of job related experience


  • High school diploma or equivalent
  • Two-year Associate's degree or equivalent experience
  • CHAA Certification

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